After deciding to undertake a whole home reno, we researched general contractors with design/build capabilities, starting with RenoMark contractors doing work in our area. We also added several non-RenoMark contractors, for a total of 6 contractors, including DSBG.
Reviews of DSBG were almost unanimously positive, except for one negative review. After discussing scope of work and other matters in my first call with Nick Malfara of DSBG, | asked him about the negative review. Nick was forthright, open and honest in his response, which bode well for the dealings which followed. With so many positive reviews and a reasonable explanation for one negative one, it was very easy to accept that the negative one was an aberration / exception.
At our first meeting / walk-through, Nick gave us honest advice, a realistic minimum budget for our scope of work and desired quality level, as well as a realistic timeframe for our project. He was prompt in his follow-up, including a detailed rough budget and written scope of work.
After interviewing 5 other general contractors, we shortlisted DSBG and 2 others and subsequently narrowed it down further to DSBG and 1 other (also a RenoMark contractor). In a follow-up meeting with Nick and DSBG’s project manager Tony, my wife remarked that she felt like she was with “family”. They gave us straight answers to all our questions and left us feeling comfortable and confident about the reno. Nick took us to several DSBG client sites / projects and gave us numerous past clients as references to contact. Based on everything we saw and all that we heard, DSBG was an easy choice. We selected them in August 2014 with the condition that they be ready to hit the ground running at the start of January 2015.
After working through the fall of 2014, all the design work was completed and permit approvals submitted for approval. Exactly as planned, DSBG started work on the first business day of January and worked diligently every single day until we re- occupied our house this past summer 2015.